LEHIGH VALLEY, PA (April 18, 2008) - Mack Trucks, Inc. announced the recipients of its 2007 Distributor of the Year awards. Every year, Mack acknowledges the efforts and contributions of its dealer network by honoring high-performing distributors in its U.S., Canada and International business units.
Selection criteria include sales, facilities, personnel, leasing, service, parts, general management, customer satisfaction and community service. In addition, the U.S. Distributor of the Year is selected from a pool of regional honorees.
Ballard Mack Sales & Service, Inc., Worcester, MA is the U.S. Distributor of the Year for 2007. Ballard Mack has locations in Worcester, Massachusetts, where the dealer principal is John Picking, and Johnston, Rhode Island, where the dealer principal is Steven Grahn. Ballard Mack has operated the Worcester location for 20 years and the Johnston location for seven years. Ballard Mack employs approximately 60 persons.
"Mack's operating philosophy is that the customer is the foundation of our business," said Kevin Flaherty, Mack senior vice president of sales. "We can't achieve our goal of customer satisfaction without a network of strong, committed and competent dealers. I salute our 2007 award winners for their great accomplishments and for the example they set for all Mack distributors."
Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and MACK® vehicles are sold and serviced in more than 45 countries worldwide. All Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack is a member of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and is the world's leading producer of heavy-diesel engines (9-16 liter). The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 180 markets. Annual sales of the Volvo Group amount to over $42 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on OMX Nordic Exchange Stockholm and are traded OTC in the US.